Gigabyte Guys ~ Indianapolis Computer Support


Providing customized Computer Support services to fit your business needs.

Gigabyte Guys, your Indianapolis Computer Support Company, we know every business’s technology needs are different and having the correct computer support in place is business critical. Whether you have just a few employees or hundreds; we can design a Computer Support Solution strategy that’s right for your organization.  We offer multiple support options ranging from the “a la carte” to complete IT Department Management solution.  So if you only need a hardware or software repair one time no problem we are glad to support you; but if you need more detailed complete IT solutions we specialize in that.  Starting with the initial consultation to discuss your business computer support status and what you are wanting to achieve we design a custom Computer Support path for your company specifically.  We then work with you and your business to start the implementation plan to not interfere with your business operations. In the Indianapolis Computer Support market we pride ourselves as leading the way with customer satisfaction and services. Always keeping in mind that your business needs are the most important part of the Computer Support solution.

As your Computer Support Company, majority of our small to mid-size customers go with a managed services agreement where we becomes their IT Department for a monthly service price.

You might wonder “How will managed services benefit my business?”

Managed services will provide you piece of mind by outsourcing your computer help desk and computer support needs to Gigabyte Guys. We always take the responsibility of proactively managing your network and making sure your technology is staying productive. We can work with you to build a unique service and support model in the following areas: computer systems and storage, networking, intrusion prevention, unified communications, and Computer Support.

Here are just some of the benefits you can expect:

  • Customized Levels of Service— because every organization’s needs are different; that’s why we’ll build a customized computer support service that’s specific to your business needs.
  • Access to Expert Engineers— you will always talk directly with an expert engineer who understands your systems.
  • 24 / 7 / 365 Remote Monitoring— we will monitor your network to proactively resolve issues and maintain all patches and updates.
  • Remote Computer Support— with our Computer Support Desk, customers will be able to speak with a technician for any computer questions or issues with a rapid response.
  • Computer Training— we will offer training on new hardware or software implemented if your office needs assistance
  • Satisfaction Guaranteed— if at any time you’re not happy with our service, our cancelation process is hassle free.
 Computer Help Desk Support

Our Computer Help Desk technicians are here to provide superior customer service and support to you and your employees; freeing you up to focus on growing your business. Our goal is always first contact resolution which means minimal interruptions. The seamless integration with our team ensures even the most complex issues can be solved in a timely manner.

Our Computer Help Desk Support includes:

  • Virus and malware infections Removal
  • Smart phone and tablet Configuration and support
  • Hardware Repair and configuration
  • Network Installation and Configuration
  • Printer installation and support
  • Desktop performance resolutions
  • E-mail applications and browsers
  • Microsoft Office and leading third-party applications
  • Microsoft and Apple desktop operating systems
  • User administration
  • Thin clients and virtual desktop infrastructure (VDI)

 

Our IT Managed Services Include:

  • 24/7/365 Server Monitoring
  • Computer Help Desk Support
  • Unified Security Management
  • Data Backup 
  • Business Network Continuity
  • Technology training
  • Computer and Technology Consulting & Projects
  • On-Site Emergency Response

 

Business Server Support

Our talented technical team is ready to investigate and resolve all server issues, whether they are generated by our Remote Monitoring & Management system or raised by your team via our ticketing system. You benefit from our remote troubleshooting support team for your service requests. You can forward any application messages, windows error messages and other anomalies to our support team for troubleshooting and resolution.

We’re looking forward to servicing all your Computer Support needs!!

© 2015 Gigabyte Guys. All rights reserved. Servicing Carmel, Fishers, and all of the greater metro area.