Gigabyte Guys IT Company provides customized IT support solutions to fit your business and budget needs.

Gigabyte Guys – Indianapolis IT Company 

Gigabyte Guys, your Indianapolis IT Company, we know every business’s technology needs are different and having the correct IT support in place is business critical. Whether you have just a few employees or hundreds; we can design an IT Solution strategy that’s right for your organization.  We offer multiple solution options ranging from the “a la carte” to complete IT Department Management solution.  So if you only need a hardware or software fix one time we can handle that; but if you need more detailed complete solutions we specialize in that.  Starting with the initial consultation to discuss your business technology status and what you are wanting to achieve we design a custom technology path for your company specifically.  We then work with you and your business to start the implementation plan to not interfere with your business operations. In the Indianapolis IT Company market we pride ourselves as leading the way with customer satisfaction and services. Always keeping in mind that your business needs are the most important part of the technology solution.

As your IT Company, majority of our small to mid-size customers go with a managed services agreement where we becomes their IT department for a low monthly price.

Some of Our IT Managed Services

  • 24/7/365 Server Monitoring & Maintenance
  • Service Desk – IT Help Desk Support
  • Unified Security Management
  • Data Backup & Business Continuity
  • Technology training
  • IT Consulting & Projects
  • On-Site Emergency Response

 Service Desk – IT Help Desk Support

Our Service Desk technicians are here to provide superior customer service and support to your employees; freeing you up to focus on growing your business. Our goal is always first contact resolution which means minimal interruptions. The seamless integration with our team ensures even the most complex issues can be solved in a timely manner.

Our Service Desk support includes:

  • Microsoft and Apple desktop operating systems
  • Thin clients and virtual desktop infrastructure (VDI)
  • Virus and malware infections
  • Desktop performance problems
  • E-mail applications and browsers
  • Microsoft Office and leading third-party applications
  • Hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration

Business Server Support

Our talented technical team is ready to investigate and resolve all server issues, whether they are generated by our Remote Monitoring & Management system or raised by your team via our ticketing system. You benefit from our remote troubleshooting support team for your service requests. You can forward any application messages, windows error messages and other anomalies to our support team for troubleshooting and resolution.

You might wonder “how will managed services benefit my business?”

Managed services will provide you piece of mind by outsourcing your IT help desk and technology support needs to GIGABYTE GUYS. We take the responsibility of proactively managing your network and making sure your technology staying productive. We can work with you to build a unique service and solution in the following areas: networks, systems and storage, intrusion prevention, unified communications, and support.

Here are just some of the benefits you can expect:

  • Customized Levels of Service— because every organization’s needs are different; that’s why we’ll build a customized service level that’s specific to your business needs.
  • Access to Expert Engineers— you will always talk directly with an expert engineer who understands your systems.
  • 24 / 7 / 365 Remote Monitoring— we will monitor your network to proactively resolve issues and maintain all patches and updates.
  • Unlimited Remote IT Support— with our Service Desk customer care center we will be available for any technical questions or issues with a rapid response.
  • Technology Training— we will offer training on new hardware or software implemented if your office needs assistance
  • Satisfaction Guaranteed— if at any time you’re not happy with our service, our cancelation process is hassle free.

 

 We’re looking forward to servicing all your IT Business needs!!

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